• Home
  • About
  • Contact
  • Privacy
  • Terms
  • DCMA
  • Write For Us / Submit
Tech News, Magazine & Review WordPress Theme 2017
  • Tech
    Enhance your omnichannel service strategies with data-driven insights.

    Black Market for Fraudulent Ad Accounts Found on Facebook

    Sen. Mark Warner and Sen. Marco Rubio at a hearing.

    Trump’s TikTok ban might have been right after all

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    6 Android Apps for Budget Management

    Twitter, Facebook, Lyft layoffs spark fears of dotcom crash 2.0

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook Reels app on a smartphone on a yellow background

    How to Hide Reels on Facebook

    6 Android Apps for Budget Management

    Meta lays off 11,000 workers as it faces competition from TikTok

    reduce a PDF’s file size

    How to reduce a PDF’s file size for Mac and Windows

    7 Best Tools To Boost UX Designer's Work In 2022

    7 Best Tools To Boost UX Designer’s Work In 2022

  • Gear
    • All
    • Camera
    • Laptop
    • Smartphone
    Pixel Watch in the test

    Google Pixel Watch in the Test

    Top 5 Websites To Buy Camera Lenses At Reasonable Price

    Top 5 Websites To Buy Camera Lenses At Reasonable Price

    US midterm results latest: Republicans win 218 seats to take House as Kevin McCarthy wins initial GOP speaker vote

    US midterm results latest: Republicans win 218 seats to take House as Kevin McCarthy wins initial GOP speaker vote

    Google Pixel Watch

    Your Pixel Watch is Getting Better at Sleep Tracking

    Analyst: iPhone 14 Plus Sales Lagged Behind iPhone 13 Mini, Strategy 'Failed'

    Apple’s Emergency SOS Service for iPhone 14 Goes Live in US and Canada

    Pixel 7 Pro hazel top down view with display on

    Survey shows few people have had major issues with the Pixel 7 series

    Trending Tags

    • Best iPhone 7 deals
    • Apple Watch 2
    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • iOS 10
    • iPhone 7
    • Sillicon Valley
  • Gaming
    Discord on Xbox is dropping its reliance on your phone

    Xbox rolls out official support for Discord, Lightstream, and Streamlabs

    Samsung brings Xbox Cloud Gaming and GeForce Now to 2021 sets

    Samsung brings Xbox Cloud Gaming and GeForce Now to 2021 sets

    Virtual Gaming Revolution Continuing To Develop

    Virtual Gaming Revolution Continuing To Develop

    How to Set Custom Shortcuts for Xbox Game Bar in Windows

    How to Set Custom Shortcuts for Xbox Game Bar in Windows

    Asus' ROG Flow Z13 is a Surface for gaming

    Asus’ ROG Flow Z13 is a Surface for gaming

    Atari's 50th anniversary celebration gives players a hands-on lesson in video gaming history

    Atari’s 50th anniversary celebration gives players a hands-on lesson in video gaming history

  • Crypto
    Enhance your omnichannel service strategies with data-driven insights.

    Black Market for Fraudulent Ad Accounts Found on Facebook

    Sen. Mark Warner and Sen. Marco Rubio at a hearing.

    Trump’s TikTok ban might have been right after all

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    6 Android Apps for Budget Management

    Twitter, Facebook, Lyft layoffs spark fears of dotcom crash 2.0

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook Reels app on a smartphone on a yellow background

    How to Hide Reels on Facebook

    6 Android Apps for Budget Management

    Meta lays off 11,000 workers as it faces competition from TikTok

    reduce a PDF’s file size

    How to reduce a PDF’s file size for Mac and Windows

    7 Best Tools To Boost UX Designer's Work In 2022

    7 Best Tools To Boost UX Designer’s Work In 2022

  • Business
    Enhance your omnichannel service strategies with data-driven insights.

    Black Market for Fraudulent Ad Accounts Found on Facebook

    Sen. Mark Warner and Sen. Marco Rubio at a hearing.

    Trump’s TikTok ban might have been right after all

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    6 Android Apps for Budget Management

    Twitter, Facebook, Lyft layoffs spark fears of dotcom crash 2.0

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook Reels app on a smartphone on a yellow background

    How to Hide Reels on Facebook

    6 Android Apps for Budget Management

    Meta lays off 11,000 workers as it faces competition from TikTok

    reduce a PDF’s file size

    How to reduce a PDF’s file size for Mac and Windows

    7 Best Tools To Boost UX Designer's Work In 2022

    7 Best Tools To Boost UX Designer’s Work In 2022

No Result
View All Result
Geeky Insider
  • Tech
    Enhance your omnichannel service strategies with data-driven insights.

    Black Market for Fraudulent Ad Accounts Found on Facebook

    Sen. Mark Warner and Sen. Marco Rubio at a hearing.

    Trump’s TikTok ban might have been right after all

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    6 Android Apps for Budget Management

    Twitter, Facebook, Lyft layoffs spark fears of dotcom crash 2.0

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook Reels app on a smartphone on a yellow background

    How to Hide Reels on Facebook

    6 Android Apps for Budget Management

    Meta lays off 11,000 workers as it faces competition from TikTok

    reduce a PDF’s file size

    How to reduce a PDF’s file size for Mac and Windows

    7 Best Tools To Boost UX Designer's Work In 2022

    7 Best Tools To Boost UX Designer’s Work In 2022

  • Gear
    • All
    • Camera
    • Laptop
    • Smartphone
    Pixel Watch in the test

    Google Pixel Watch in the Test

    Top 5 Websites To Buy Camera Lenses At Reasonable Price

    Top 5 Websites To Buy Camera Lenses At Reasonable Price

    US midterm results latest: Republicans win 218 seats to take House as Kevin McCarthy wins initial GOP speaker vote

    US midterm results latest: Republicans win 218 seats to take House as Kevin McCarthy wins initial GOP speaker vote

    Google Pixel Watch

    Your Pixel Watch is Getting Better at Sleep Tracking

    Analyst: iPhone 14 Plus Sales Lagged Behind iPhone 13 Mini, Strategy 'Failed'

    Apple’s Emergency SOS Service for iPhone 14 Goes Live in US and Canada

    Pixel 7 Pro hazel top down view with display on

    Survey shows few people have had major issues with the Pixel 7 series

    Trending Tags

    • Best iPhone 7 deals
    • Apple Watch 2
    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • iOS 10
    • iPhone 7
    • Sillicon Valley
  • Gaming
    Discord on Xbox is dropping its reliance on your phone

    Xbox rolls out official support for Discord, Lightstream, and Streamlabs

    Samsung brings Xbox Cloud Gaming and GeForce Now to 2021 sets

    Samsung brings Xbox Cloud Gaming and GeForce Now to 2021 sets

    Virtual Gaming Revolution Continuing To Develop

    Virtual Gaming Revolution Continuing To Develop

    How to Set Custom Shortcuts for Xbox Game Bar in Windows

    How to Set Custom Shortcuts for Xbox Game Bar in Windows

    Asus' ROG Flow Z13 is a Surface for gaming

    Asus’ ROG Flow Z13 is a Surface for gaming

    Atari's 50th anniversary celebration gives players a hands-on lesson in video gaming history

    Atari’s 50th anniversary celebration gives players a hands-on lesson in video gaming history

  • Crypto
    Enhance your omnichannel service strategies with data-driven insights.

    Black Market for Fraudulent Ad Accounts Found on Facebook

    Sen. Mark Warner and Sen. Marco Rubio at a hearing.

    Trump’s TikTok ban might have been right after all

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    6 Android Apps for Budget Management

    Twitter, Facebook, Lyft layoffs spark fears of dotcom crash 2.0

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook Reels app on a smartphone on a yellow background

    How to Hide Reels on Facebook

    6 Android Apps for Budget Management

    Meta lays off 11,000 workers as it faces competition from TikTok

    reduce a PDF’s file size

    How to reduce a PDF’s file size for Mac and Windows

    7 Best Tools To Boost UX Designer's Work In 2022

    7 Best Tools To Boost UX Designer’s Work In 2022

  • Business
    Enhance your omnichannel service strategies with data-driven insights.

    Black Market for Fraudulent Ad Accounts Found on Facebook

    Sen. Mark Warner and Sen. Marco Rubio at a hearing.

    Trump’s TikTok ban might have been right after all

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    14 Gift Ideas for the Home Chef (2022): Vitamix, Cookbooks, and More

    6 Android Apps for Budget Management

    Twitter, Facebook, Lyft layoffs spark fears of dotcom crash 2.0

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook layoffs are a reminder that your job won’t love you back

    Facebook Reels app on a smartphone on a yellow background

    How to Hide Reels on Facebook

    6 Android Apps for Budget Management

    Meta lays off 11,000 workers as it faces competition from TikTok

    reduce a PDF’s file size

    How to reduce a PDF’s file size for Mac and Windows

    7 Best Tools To Boost UX Designer's Work In 2022

    7 Best Tools To Boost UX Designer’s Work In 2022

Submit
Geeky Insider
No Result
View All Result

How to Fix “Trusted Platform Module Has Malfunctioned” Error in Windows

by Staff Writer
August 9, 2022
in How To
Reading Time: 24 mins read
How to Fix “Trusted Platform Module Has Malfunctioned” Error in Windows
Share on FacebookShare on Twitter

READ ALSO

loop video logo youtube

How to loop a YouTube video on any device

November 16, 2022
Technology Network and Data Connection

How to Get the Most from Your Intel-Based Instances on Google Cloud

November 16, 2022

Do you keep receiving a “Trusted platform module has malfunctioned” error in Windows 11 or 10 while attempting to activate Microsoft 365 apps? We will show you how to fix it.

Microsoft 365 apps like Word, Outlook, and Teams will throw out a “Trusted platform module has malfunctioned” warning during authentication if they run into issues communicating with the TPM (Trusted Platform Module) chipset on your PC. You may also see error codes like 80090030, 80090016, and 80284001 accompany it.

Work through the instructions below to fix the “Trusted platform module has malfunctioned” error on a Windows 10 or 11 PC. Make sure to re-activate your Microsoft 365 products after each fix. You may have to set up Windows Hello or your PIN repeatedly after some fixes.

Reset Microsoft 365 Activation State

It’s best to begin by using Microsoft’s Support and Recovery Assistant to reset the current Office 365 activation state. That allows you to re-activate your Office apps with a fresh slate.

1. Download the Support and Recovery Assistant from the Microsoft website.

2. Run the downloaded executable file and select Install. The Support and Recovery Assistant will launch soon after.

3. Select Office > Next. Pick Microsoft Teams or Outlook if the issue is limited to either product.

4. Follow the on-screen instructions to reset the Microsoft 365 activation state.

5. Select Restart to complete resetting the Office activation state.

Disable Your Antivirus Software

Third-party security software tends to create various errors while activating Microsoft 365 apps. If you use an anti-malware utility on your computer, briefly disable it and check if that makes a difference.

Clear the TPM Keys in Windows

If the TPM error persists, try resetting the Trusted Platform Module to its default state. Microsoft recommends that you save your work and back up the personal data on your PC before you begin.

1. Open the Start menu and select Windows Security.

2. Select Device Security on the Windows Security sidebar. Then, select Security processor details.

3. Select Security processor troubleshooting.

4. Select the Clear TPM button

5. Select Clear and restart to confirm you want to reset the security processor on your Windows PC.

Another way to reset the TPM on your PC is to:

1. Press Windows Key + R to open a Run box. Then, type tpm.msc and select OK.

2. Select Action > Clear TPM on the menu bar.

3. Select Restart.

Remove Your Microsoft Office Credentials

The following fix involves removing any existing Microsoft Office credentials from Windows before your next attempt at activating Office products.

1. Press Windows + S, type Control Panel, and select Credential Manager among the search results.

2. Select Windows credentials.

3. Under Generic credentials, expand any credentials for Office applications and select Remove.

4. Select Yes to confirm.

5. Restart your computer.

If your Microsoft 365 account differs from the Microsoft Account you use to sign in to Windows, it’s best to remove it before restarting your computer.

1. Open the Start menu and select Settings.

2. Go to Accounts > Access work or school.

3. Select the work or school account you use to sign in to your Microsoft 365 apps and select Disconnect.

Turn On Memory Integrity

Memory integrity is a native security feature in Windows that protects high-security processes from malicious attacks. Turning it on may make the “Trusted platform module has malfunctioned” error disappear.

1. Open Windows Security and select Device Security on the sidebar.

2. Select Core isolation details.

3. Activate the Memory integrity switch and restart your computer.

Update Your Computer’s Trusted Platform Module Drivers

Outdated TPM drivers can be another reason why the “Trusted platform module has malfunctioned” error appears on your PC. Check for and install any new TPM updates.

1. Press Windows + R to open a Run box. Then, type devmgmt.msc and select OK.

2. Expand the Security devices category.

3. Right-click Trusted Platform Module and select Update driver.

4. Select Search automatically for drivers.

5. Wait until Windows detects and installs new TPM drivers.

If the Device Manager fails to find newer drivers, try Windows Update instead. To do that:

1. Open your computer’s Settings app and select Windows Update.

2. Select Check for updates.

3. Select View optional updates > Driver updates and install any pending hardware driver updates.

Uninstall and Reinstall TPM Drivers

If your PC has no new TPM drivers, consider uninstalling and reinstalling them next. That will resolve possible instances of driver corruption. To do that:

1. Open the Device Manager and expand Security devices.

2. Double-click Trusted Platform Module and select Uninstall device.

3. Select Uninstall to confirm.

4. Restart your computer.

5. Re-open the Device Manager, right-click Security devices, and select Scan for Hardware Changes.

Disable Modern Authentication Protocols

By default, Microsoft 365 uses modern account authentication protocols like OAuth and SAML for activation. However, despite the enhanced security, they can also result in the “Trusted platform module has malfunctioned” error. Disabling them using the following registry hack might fix it.

1. Press the Windows + R keys to open a Run box. Then, type regedit and press Enter.

2. Copy and paste the following path into the top of the Registry Editor window and press Enter:

HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0CommonIdentity

3. Right-click the vacant area to the right and select New > DWORD (32-bit) Value.

4. Rename the new entry as EnableADAL.

5. Open the new registry entry and make sure that the Value data field has a value of O.

6. Restart your computer.

Take Ownership of Ngc Folder

“Ngc” is a system folder that stores your Windows Hello security information. Sometimes, it can corrupt and generate the “Trusted platform module has malfunctioned” error. Deleting the folder’s contents will force Windows to recreate everything from scratch.

1. Open File Explorer. Then, copy and paste the following path and press Enter:

C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoft

2. Right-click the Ngc folder and select Properties.

3. Switch to the Security tab and select Advanced.

.

4. Select Change next to Owner.

5. Enter your Windows user account name into the vacant box and select OK.

6. Check the box next to Replace owners on subcontainers and objects checkbox and select Apply > OK.

7. Select Yes.

8. Open the NGC folder and delete all contents inside.

9. Restart your computer.

Delete BrokerPlugin and CloudExperienceHost Account Data

Next, remove all account-related data related to the BrokerPlugin and CloudExperienceHost processes. To do that:

1. Open File Explorer and visit the following locations:

  • %LOCALAPPDATA%PackagesMicrosoft.AAD.BrokerPlugin_cw5n1h2txyewyACTokenBrokerAccounts
  • %LOCALAPPDATA%PackagesMicrosoft.Windows.CloudExperienceHost_cw5n1h2txyewyACTokenBrokerAccounts

2. Delete all files inside both directories.

3. Reboot your PC and run the Microsoft Support and Recovery Assistant again.

Clean booting Windows will prevent conflicts from third-party startup processes during the Microsoft 365 activation process. To do that:

1. Open a Run box. Then, type msconfig and select OK.

2. Check the box next to Hide all Microsoft services and select Disable all.

3. Switch to the Startup tab and select Open Task Manager.

4. Disable all non-Microsoft processes.

5. Restart your PC and re-activate Microsoft 365.

6. Re-activate the disabled services and startup programs.

Create a New User Account in Windows

Windows profile corruption is another plausible reason for TPM errors. Hence, try setting up Microsoft 365 in a new Windows user account. To do that:

1. Open the Settings app and select Accounts.

2. Select Family & other users on the Settings sidebar. Then, select Add someone else to this PC under Other users.

3. Select I don’t have this person’s sign-in information > Add a user without a Microsoft account.

4. Insert a username and password and create a new local account.

5. Sign in to the new account.

6. Install Microsoft 365 and activate it. If that helps, migrate your data into the new account and delete your old profile.

Trusted Platform Module Has Malfunctioned Fixed

The “Trusted Platform Module Has Malfunctioned” error can be tricky to resolve. However, take the time to work your way through the fixes above, and you should be able to get rid of it eventually.

If none of the fixes above help, check if the BIOS or UEFI needs an update. If that’s not an issue, consider resetting Windows to factory defaults.

Source by helpdeskgeek.com

Related Posts

How to protect yourself from phishing
How To

Phishing: The nasty tricks of the cybercriminals – this is how they protect themselves

December 27, 2022
How to Unsend an Email in Outlook
How To

How to Unsend an Email in Outlook

November 16, 2022
YouTube logo on a smartphone
How To

How to Turn Off Autoplay on YouTube

November 16, 2022
How to go through your CV in a job interview
How To

How to go through your CV in a job interview

November 16, 2022

Recommended.

Portrait of Sylvia Earle against a green background

The Future of Climate Activism Is Intergenerational—and on TikTok

September 30, 2022
ServiceNow sinks after CEO warns global tech firms won't be able to outrun strong dollar

ServiceNow sinks after CEO warns global tech firms won’t be able to outrun strong dollar

July 12, 2022

Trending.

What Is Tinder Here's What You Should Know About The Tinder Dating App Clone

What Is Tinder? Here’s What You Should Know About The Tinder Dating App Clone

January 9, 2023
Facebook parent Meta launches startup accelerator with India's IT ministry in metaverse push • TechCrunch

Facebook parent Meta launches startup accelerator with India’s IT ministry in metaverse push • TechCrunch

September 13, 2022
How to pick the right mental health solution for your organisation

How to pick the right mental health solution for your organisation

September 13, 2022
Apple cracks down on sites with iOS 16 developer beta profiles

5 best reasons to update your iPhone to iOS 16 today

September 13, 2022
Vedanta and Foxconn sign agreement with Indian state for $20 billion semiconductor unit • TechCrunch

Vedanta and Foxconn sign agreement with Indian state for $20 billion semiconductor unit • TechCrunch

September 13, 2022
Geeky Insider

Geeky Insider is Web based independent Tech Magazine covering Topics Related to Technology, Gadgets, Software, Gaming, Crypto, Business And So on. Read More...

Submit a Techy Post | Write For Us

Feel free to contact us for submission queries. via contact form or email us at [email protected].

Categories

  • Android
  • Apple
  • Apps And Softwares
  • Articles
  • Business
  • Camera
  • Crypto
  • Education
  • Entertainment
  • Gadget and Gear
  • Gaming
  • How To
  • Laptop
  • Marketing
  • Microsoft
  • Review
  • Security
  • Smartphone
  • Technology
Sell on Amazon

Sell on Amazon – 5 reasons why you should put on the platform as a dealer!

January 18, 2023
Digitization in Business

Digitization in Business – How you can master the challenge?

January 18, 2023
Best Sales Tips to Boost Your Sales Success

20 Best Sales Tips to Boost Your Sales Success

January 18, 2023
  • Home
  • About
  • Contact
  • Privacy
  • Terms
  • DCMA
  • Write For Us / Submit

© 2022 GeekyInsider.com

No Result
View All Result
  • Home
  • Review
  • Apple
  • Gaming
  • Gadget and Gear
    • Camera
    • Smartphone
  • Microsoft
  • Security